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Privacy Policy

Effective Date: November 3, 2025

At Gems Veterinary Urgent Care (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us when you visit our website, call our clinic, or use our services.


1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, phone number, address, email address, and payment details when scheduling appointments or making purchases.

  • Pet Information: Your pet’s name, species, breed, age, and medical history necessary to provide veterinary care.

  • Technical Information: When you visit our website, we may collect non-identifiable data such as browser type, IP address, and browsing activity using cookies or analytics tools.

  • Communication Data: Any messages, emails, or forms you submit through our website or social media channels.


2. How We Use Your Information

We use the information collected to:

  • Schedule appointments and provide veterinary care for your pet.

  • Communicate with you regarding your pet’s health, upcoming visits, or billing.

  • Process payments securely.

  • Improve our website, services, and customer experience.

  • Send important updates, reminders, or educational materials (you may opt out at any time).


3. How We Share Your Information

We will never sell or rent your information. We may share limited information only as necessary with:

  • Veterinary partners or specialists involved in your pet’s care.

  • Service providers such as payment processors, IT support, and website hosting platforms that help us operate efficiently.

  • Legal authorities if required by law or to protect the rights, property, or safety of our business or clients.


4. Data Protection and Security

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.


5. Your Privacy Rights

You have the right to:

  • Access, correct, or request deletion of your personal information.

  • Withdraw consent to receive marketing communications.

  • Request a copy of the data we hold about you.

To make a request, please visit us at 12073 East Arapahoe Road, Centennial, Colorado 80112.


6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze traffic. You can disable cookies in your browser settings, but doing so may affect site functionality.


7. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.


8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age.


9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”


10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Gems Veterinary Urgent Care
Address: 12073 East Arapahoe Road, Centennial, CO 80112


Your trust is important to us. We’re committed to providing exceptional veterinary care while keeping your personal information safe and secure.